Here's how to get collection reminders to work on your phone!
COLLECTION REMINDERS NOT WORKING?
Devices with Android 9.x (other?)
Not used the Waste App in the last three days? If so, the installed software version will change the settings in such a way that you no longer receive push notifications (“Battery saver mode”). To prompt the app to continue working as normal, you’ll need to deactivate “Battery optimisation” for the Waste App.
Deactivating battery optimisation for the waste app
To deactivate app optimisation on your smartphone, carry out the following steps:
- Open Settings
- Tap on “Battery”
- Tap on “Battery Optimisation”
- Waste App
- Choose “Don’t optimise”
- Tap “Done”
After deactivating app optimisation, please do the following:
- Restart the device
- Start the Waste App
- Refresh the information about your local area and types of waste
Your reminders should now be working again, since power-saving measures have been deactivated for this app.Could we solve your problem? Yes! No, the problem still exists.
No, the problem still exists.